Frequently Asked Questions
What is XO Skin Co?
XO Skin Co is an online beauty business dedicated to providing high-quality natural skincare and beauty products that promote natural radiance and healthy skin.
Is XO Skin Co an Australian Brand?
Based in Melbourne, Australia, we are Aussie born and bred!
How can I place an order?
Placing an order on XO Skin Co is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard) and PayPal, to ensure a secure and convenient checkout process. You can find all our payment options in the footer of our website.
Do you have AfterPay?
Of course, we do! Shop now, Mask now, and Pay Later!
How long does shipping take?
Shipping within AUS takes between 2-10 business days.
Do you offer international shipping?
Yes, we offer international shipping. Shipping rates will be charged at a flat rate of $20, delivery times will vary based on your location. Please refer to our Shipping & Delivery page for more information.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your items for assistance with returns or exchanges.
We will accept a refund for change of mind only if the products haven't been opened and still in their original packaging.
Do you provide a money back guarantee?
Yes! If you are unsatisfied with your products after having used them consistently for 30 days, we are more than happy to provide you with a full refund. Just contact our customer service email at firstname.lastname@example.org. Please do keep in mind the shipping fee of $10 AUD will be deducted from the refund price
Do you offer discounts or promotions?
Yes, we often run special promotions and offer exclusive discounts to our customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.
To use your discount code simply enter it in the designated area at checkout and hit apply, then your discount will apply in your cart.
Which email do I contact if I have a question?
If you have any questions, feel free to email email@example.com. Or feel free to slide into our DM's on Instagram and Facebook
Are your products Vegan & Cruelty Free?
We're not about using any animal products or testing on animals. We love our furry friends. We are approved by PETA
What is the shelf life of your products?
Once opened, our products will stay fresh for 6-12 months. But we know it won't last that long because you'll be using them on the daily!
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking number with a link to see when the mail man will be arriving. Be sure to give us your email address so we can send this to you.
Is my personal information secure?
Yes, we take the privacy and security of your personal information seriously. Our website uses industry-standard encryption to protect your data during transmission.
The product I want is out of stock! When can I get my hands on it?
If the product you want to buy is out of stock, sends us an email at firstname.lastname@example.org and we will let you know when it will be available again.
Can I buy XO as a gift and have it shipped as one?
Of course! Just put the gift receivers name and address at checkout. What a fabulous surprise!